The staff speaks multiple languages, including English and Spanish. It ain’t cheap but it’s well worth it. Had a great lunch at Ambrosia and received really good service from all the staff, especially out waiter Carlos. Spent the day at the beach club, it was wonderful! Casa Malca Hotel – Stylish, art-focused hotel with 3 outstanding restaurants, a creative bar, a beach club, 2 pools (1 is underground), complimentary bicycles, and free sunset yoga on the rooftop terrace. Carretera boca Paila km 9.5, Tulum 77780 Mexico. Casa Malca is rated "Fabulous" by our guests. Christian was our server and went ABOVE and BEYOND to meet our every whim and need. We have explained you exactly what was happening and handle the situation helping you booking another place for your stay, that you happen to enjoy very much. The service is phenomenal. Can not recommend coming and just having a day here. Book Casa Malca, Tulum on Tripadvisor: See 453 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. The daybeds don’t require umbrellas as there are palm trees that give you partial shade from the sun. What are some of the property amenities at Casa Malca? Tulum town and the beautiful Mayan ruins of Tulum are both around 6.2 mi from the property, while … - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. The service is phenomenal. Food is excellent as well. The private bathrooms come with free toiletries and towels. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from Hector Castellanos, Guest Services / Front Office at Casa Malca. Staff are very warm and inviting. Browse real photos from our stay. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. He demanded that we (or the taxi driver) bring the luggage to the entry of the property. It is a joy to read that you had the opportunity to experience Casa Malca´s Magic during your day visit, from our exquisite breakfast to our unique pools and our unbeatable one of a kind beach! Recommend making reservations for lunch or dinner. Yes, guests have access to a pool during their stay. We understand and respect that our style, architecture and design might not please everyone’s taste. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Other staff were great as well. Top room amenities include a minibar, air conditioning, and a refrigerator. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Kind regards, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near Universidad Tecnologica Regional del Sur. Dear guest, Thank you for taking your time to write your review and for your sweet words. Our best wishes! Would highly recommend. Casa Malca is located on the beach and in an area with good shopping. We asked to speak to the manager and initially she did not want to talk to us- I am a frequent traveller and I had never encountered a manager who refuses to speak to guests. Overview Casa Malca combines the best of nature with luxury and art in this innovative, upscale Tulum resort. We recommend calling ahead to confirm details. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. However this gives you no right to scream at our front-desk staff or our manager that spoke with you over the phone. Are there opportunities to exercise at Casa Malca? Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. See 466 traveler reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 175 hotels in Tulum and rated 4 of 5 at Tripadvisor. Unfortunately there was a misunderstanding with Tablet platform and they gave us your check-in date for one day in advance, for that reason your reservation was classified as No Show and your room was no longer available. Overall, Crosby Street Hotel ranks significantly better than The Mark. Dear denisig19, Thank you for taking the time to share this detailed and generous five-star review. They work hard even when guests are asleep, removing sea weed from the beach and cleaning pool and beach areas. The service is phenomenal. Around every corner is a Instagram photo opp. If you are in the area, even this is worth the cover charge as the food and drinks, as well as their general location within the Tulum beach … The pool water was turbid and you can see. This came with a coffee, tea, or juice, fruit platter with a choice of a main entree and 2 mimosas for less than half of the consumable portion of your entrance fee. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. Casa Malca, Tulum: 462 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 452 traveler reviews, 858 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. Which languages are spoken by the staff at Casa Malca? Being an hotel owner I am sure you will understand that you can not review any hotel with only 15 minutes at the reception. The staff was incredibly hospitable and personable, happy to assist with whatever we needed. without helicoptering too much. It is truly a pleasure to read that you had an amazing experience and the opportunity to feel Casa Malca´s Magic on your last visit! Casa Malca is a gem. Guests' feedback is very important to us and is with great joy that we read your words, we are very glad to know you enjoyed your stay with us and hope to welcome you back soon!! We had an excellent beach-facing room (#18) with floor to ceiling windows. See more questions & answers about this hotel from the Tripadvisor community. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from CasaMalca, Guest Relations Manager at Casa Malca. Thank you Crystian and the rest of the Casa Malca family. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Enjoy luxury and art in the same location in this natural Paradise. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 photos, and cheap rates for Casa Malca, ranked #55 of 176 hotels in Tulum and rated 4 of 5 at Tripadvisor. All the best! We look forward to welcome you again in the near future. Please receive our best regards, 5 out of 5 I wish I could review our stay at Casa Malca but I am unfortunately unable to do so because upon arriving there at 10pm last Friday the front desk insisted that our reservation was for a day before and they did not have a room for us. The concierge and the staff were absolutely incredible. We are very glad to know you enjoyed your stay with us and were able to share Casa Malca's magic with us. Which popular attractions are close to Casa Malca? The sun beds and chairs are ultra-rustic without a cushion or anything to protect your bones. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. more. The drinks at the restaurant are AMAZING. The. The A/C worked very well for our entire stay. Nightly turn down service too. Casa Malca take note that Crystian has well represented your property and created a great deal of recurring business!! 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