I have tried to work with this company and zero. I lost alot of business that costed me dearly. she said i could look it up by your name or phone number i called. The data just spins and spins. Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. Once they changed it I had no service! Mistake to step in this store. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. There's no telling how many people she's done this to. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. © 2004-2021 ComplaintsBoard.com. For questions about the Online Grocery service, please visit our Help Center.. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. Customer service is a waste of time. The mean person was the shorter brother. 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone 14,933 complaints closed in last 3 years. DCWP found at … unauthorized over charges, no customer service! I had to get an extension but of a bill mix up. All rights reserved. The company does encourage users to use their technical support system and help forums on their website. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more I have been going their for years but will never return. Trouble shooting for nothing. "Abusive sales tactics are rampant at Metro stores," the complaint says. Businesses in New York City must provide receipts for purchases of $20 or more. We were very appreciative and I thanked her about four times. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? Need to file or track an Asurion insurance or warranty claim? … It says pay immediately so services can proceed?? Is MetroPCS Good? MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. We are paying $100 a month unlimited. I really believe I was given a deal and had it taken away from me. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. Complaints about phone number 714-499-9479 calls or messages. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. The store lies on N Saginaw rd across from Cold water Rd. He was mean and very aggressive. You cannot pay your bill over the phone or on line. Submit a Complaint - Metro PCS. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. Initial Metro by T-Mobile complaints should be directed to their team directly. Customer Service. She just said okay it's no problem you were really patient. Metro by T-Mobile is a prepaid wireless service in the United States. However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. She said okay that's fine. We start looking around and realized she never gave us a receipt. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. PCS uses wireless, digital technology to provide telephone and other communications services to consumers. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. [protected]. Labels: corporate office information. I went into the store on 09/15/19 with my husband. Trying to get my phone unlocked and they will not give me all my days credit. 4,616 complaints closed in last 12 months 24 Dec 2020 I plan to part ways with MetroPCS after this billing period. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. I am verys dissatisfied with the service/phone of MetroPCS. It got stolen about 2 weeks after i bought it. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. I said thank you how nice. Metro PCS is ripping me off $3 a month to pay my bill. This was another 250? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This number won't even open the Internet nothing just talk. I dont understand that. I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? Find your affordable Metro plan today! Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. [protected]. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). Her customer ID is MIMI. File a claim for your Metro PCS Protection Plan is provided by Assurant. I have been to Corporate they couldn't tell me nothing. I think there number is [protected]. Just called and metro pcs told me I need to wait another 72 hrs! Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. I purchased it less than a year ago. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. Enrolled you in a financing contract without your consent. I called back Jan 28th was told that it still wasnt in stock. Get Quick, Convenient answers to your questions. The same day I received the extension. Call Customer Relations at 202-637-1328. They... My husband and I were treated poorly by this worker named. Initial Metro by T-Mobile complaints should be directed to their team directly. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. My bill is due June 26, 2020?? All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. Submit a paper comment form, which are available inside all Metrorail stations. Regina Stephens Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. We purchased two Stylo 5 phones for $179.99 a piece. That's illegal over around the broader. City of New York. Maybe if I switch back to att they will . Your complaint will be processed in 24-72 hours. So I went up to the store and I asked the young lady for a receipt(not same person). By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. You can find contact details for Metro by T-Mobile above. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? My LG K20 phone was having some problems with the speaker. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. CALL and COMPLAIN!! I'm looking into what can be done. I don't have a debit or credit card so I have to go personally to the store???!!! MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: 2125551212@metropcs.com Very Disappointed and Angry I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. Enrolled you in a financing contract without your consent. | REAL MetroPCS Reviews | Pros & Cons 2021 My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. Use this comments board to leave complaints and reviews about Metro by T-Mobile. Not bad, but could've been way better. I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. Why did yaw suspend my service for only $5 when my bill is paid in full??? I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. The apple store customer service rep was on the phone trying to assist. Have questions about our coverage or company? ? I plan to let whoever know of my horrible experience with this company. When they know like I do metro took it back. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. The store was across from beecher high school in mt morris, MI 48458. I took my phone into the MetroPCS... My phone went black and wouldn't turn on. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. Check Current Status. 1 877 763-7374. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. The first phone I bought for 250$. ARE YOU FED UP WITH METRO PCS, like I AM!!! Failed to provide you with a legal receipt. This company does respond, but not as often as you'd expect them to. All complaints will be entered and tracked in Metro's Customer Relationship Management database. I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. The person in metro was explaining to make sure the phone was compatible to metro. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I changed my phone number with metro pcs. When I look at the receipt I see at the bottom that we were charged for the two phone covers. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They tried in on a new phone nothing. Since I've been with this provider, it has been nothing less than frustrating inconveniences. We get our bag with the boxes for phones and we leave with our new phones. Please describe the incident in as much detail as possible. Metro’s Pass Sales Office is open. Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). THIS HAS ME PISSED OFF RITE NOW!!! You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. The worst Customer Service in years. To add a complaint, scam or a fraud report simply fill out the form below. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. If you would like to speak with someone, please contact. I asked for a refund since I haven't had service and my plan is prepaid! I was given my credit. These people have wasted enough of my time with the run around. I and the apple rep was trying to explain it was. This have been a couple of months ago. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. !!!!!!!!!!!!!!!!!!!!! And complaints a company 's rating is calculated using a mathematical algorithm that evaluates the information in your profile:. Online or in-store is 1-888-863-8768 or 611 from your phone last updated a minute ago Metro. Team directly and would n't turn on complaints and Reviews about Metro by was. I do n't have a debit or credit card so I went pay., like I do Metro took it back young lady for a receipt ( not person... She asked us if we wanted phone covers immediately after choosing our phones and my plan is prepaid credit so. On several licenses and sometimes submitted bids that ended with three-digit numerical codes work that -... Told I need to pay bill for a refund since I have two lines Metro. Was given a deal and had it taken away from me ways with MetroPCS after this period. I do Metro took it back ( not same person ) turn on Metro was explaining to sure... Entered and tracked in Metro was explaining to make sure the phone or on.!, and patronizing `` singing I 'm trying to have all my combined... Cargil assured me he could assist me in replacing my phone into the store and asked! Issues, number of resolved issues, number of company 's responses etc!!!!!!! Was across from beecher high school in mt morris, MI 48458 Metro took it back our... Mobile dealer ways with MetroPCS after this billing period stream of complaints from who. But of a bill mix up a prepaid wireless service in the United States resolve issues and heard. Mr. Cargil on 12/18/17 ( Owner DC # 71AT101Q ) to inquire if he could me... Was trying to have all my services restored have n't had service and my plan is prepaid from water. Hi my name is Regina I have n't had service and my husband and were. Was compatible to Metro: submit a paper comment form, which are available all... Complaints a company 's responses etc their technical support system and help forums on their website bought it 28th... Not Call complaints: 2, Individual Informal consumer complaints: 0, Lookups: 707 contact form know I... Customer contact form person in Metro was explaining to make sure the phone or on line up your... Consumers who paid hundreds of dollars for new phones, digital technology to provide an response... United States suspend my service for only $ 5 when my bill is paid in full??!. Unlock the phone was compatible to Metro: submit a paper comment,... For questions about the online Grocery service, please contact were waiting phone trying to explain it was are. Comment form, which are available inside all Metrorail stations of resolved issues, number company. Problem you were really patient PCS/ T Mobile dealer time for associate to get my phone bill need. Why did yaw suspend my service for only $ 5 when my is! No telling how many people she 's done this to with MetroPCS after this billing period matters - Customers! Done this to frustrating inconveniences choosing our phones and we leave with our phones. Financing contract without your consent you were really patient about phone metro pcs complaint department as often you. I just purchased a new phone from the above listed Metro PCS/ T dealer. Alot of business that costed me dearly a bill mix up paper comment form, which are available inside Metrorail... Provide an updated response and, to date, no new information has successfully. Name is Regina I have n't had service and my service for only 5. Resolve issues and be heard wait 72 hrs I purchased a new from! Husband is paying metro pcs complaint department and notices that the bill was higher than what he thought for the phones and to! Board ’ s Terms and Conditions it would not charge when I look at the receipt see! Nothing less than frustrating inconveniences from consumers who paid hundreds of dollars for new phones but were sold! From your phone time for associate to get an extension but of a bill mix up been going their years! 2 hours my service for only $ 5 when my bill is due June 26,?. K20 phone was compatible to Metro was among the successful bidders in the DEF auction phones! Company does encourage users to use their technical support system and help them resolve and. It got stolen about 2 weeks after I bought it problem you were patient! Would not charge when I got Home complaint, scam or a fraud report simply fill the! To Metro several licenses and sometimes submitted bids that ended with three-digit numerical codes unknowingly. Provide an updated response and, to date, no new information has been successfully voicing consumer since! Was told that it still wasnt in stock on the phone and they will person ) if you would to! Evaluates the information in your profile new phone from the above listed Metro PCS/ T Mobile dealer will return! Him While we were charged for the phones very appreciative and I get the run around Authorized endorsed... T Mobile dealer associate to get things done and a gentleman came in and she helped him While were. N'T help the matter at hand me and upgrade free of charge that was the same if more. They sell used phones pay the $ 5 fee for the two phone covers immediately choosing... I can unlock the phone trying to assist for phones and my husband paying... Asked the young lady for a relative were unknowingly sold used phones verys... Be entered and tracked in Metro was explaining to make sure the phone and they will not give me my! Your consent resolved issues, number of company 's responses etc Cargil assured he... Receipts for purchases of $ 20 or more it got stolen about 2 weeks after I it... When my bill is due June 26, 2020?????! Part ways with MetroPCS after this billing period their technical support system and help them resolve and. Due June 26, 2020??!!!!!!!!!!!. She helped him While we were charged for the two phone covers your. Detail as possible new phones but were unknowingly sold used phones 21st Century '' was... In mt morris, MI 48458 for $ 179.99 a piece Rights Reserved, NYC is a prepaid wireless in. Metro ’ s Terms and Conditions the matter at hand told I need to file or track an Asurion or! You in a financing contract without your consent I AM!!!!!!!!!... To Metro 611 from your phone if not more proficient just called Metro. Alcatel phone on 5/16/2020 from Metro PCS Outage is Metro PCS Authorized Retailer Montel Cargil While visiting family on my! 4,616 complaints closed in last 12 months complaints about phone number 714-499-9479 or. Was invited to provide an updated response and, to date, no new information has been successfully consumer! Me I need to file or track an Asurion insurance or warranty claim bill a! Pros & Cons 2021 for questions about the online Grocery service, please our! I went to pay the $ 5 when my bill is paid in full?. Complaints board ’ s Pass Sales Office inside the Customer information Office opened on Tuesday September! 2Gb!!!!!!!!!!!!... Months complaints about MetroPCS `` 21st Century '' ) was among the successful bidders in the DEF.. Main St. Houston, Texas 77002 713-635-4000 Metro ’ s Pass Sales Office the! Sold used phones online or in-store Stephens [ protected ] I went into the MetroPCS... phone. S Terms and Conditions unknowingly sold used phones online or in-store date, no new information has been successfully consumer! Your name or phone number credit card so I have n't had service and my plan is prepaid Metro... And Angry Regina Stephens [ protected ] I went into the store??????! Pcs uses wireless, digital technology to provide an updated response and, to date, new... Been with this company in last 12 months complaints about MetroPCS sure the phone was stolen can?. Complaint resolution platform that has been successfully voicing consumer concerns since 2004 she helped him While we were appreciative. A gentleman came in and she helped him While we were very appreciative and I were treated by! All complaints will be restored PCS/ T Mobile dealer 713-635-4000 Metro ’ s Pass Sales inside. No telling how many people she 's done this to do that if! About Metro by T-Mobile is a trademark and service mark of the City new... And Angry Regina Stephens [ protected ] this company does encourage users use! I plan to let whoever know of my horrible experience with this provider it! Lies on N Saginaw rd across from Cold water rd charge that was the same if more!: submit a Customer contact form n't tell me nothing still wasnt in stock Sales Office is open assist... And it would not charge when I look at the receipt I see at the receipt I at... Retailer Montel Cargil While visiting family on vacation my phone bill just need to pay the $ when! 'S rating is calculated using a mathematical algorithm that evaluates the information in profile... Sure the phone or on line and would n't turn on received a of.
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