Sorry, there are no tours or activities available to book online for the date(s) you selected. JW Marriott Cancun Resort & Spa is ranked by U.S. News as one of the Best Hotels in Cancun for 2020. As a Bonvoy gold member, we have been granted a late check out which was appreciated. At JW Marriott Cancun Resort & Spa, spoil yourself to a luxury getaway. The renovation has made this hotel even better. However, the Hyatt Ziva isn’t officially aligned with a World of Hyatt category, as there’s a separate award chartfor stays at the chain’s all-inclusive resorts. Some were great, some were lackluster, as to be expected. This is the version of our website addressed to speakers of English in the United States. Guests can also enjoy a … The JW Marriott Cancun Resort & Spa is located in the heart of Cancun with all the other resorts in town. The property features 447 ocean-facing guestrooms and suites. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. However, we would absolutely visit again - see you next time! I had the absolute best creme brûlée there. No snacks (even when requested) like mixed nuts, pretzels, some sort of candy. And the introduction from Carolina of Aquachile blew our minds and taste buds. Reserve a luxury escape at JW Marriott Cancun Resort & Spa. We never had to visit the front desk as they made our reservations and helped us with any needs. Although lacking the cachet of the Ritz (as well as its antiques), the JW Marriott offers luxury, but at rates typically 20 to 30 percent less than those of the Ritz-Carlton Cancun. DEFINITELY NOT the same experience you would receive at a JW in the States.....very disappointing-AND my toe still hurts & black/blue. Lunch is a soup and small sandwiches and some type of hot entree. 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If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please see our partners for more details. Thank you to Marco Calderon and Yosaphat for taking great care of us! I just confirmed with our loyalty department that we are experiencing seasonal delays. 95% of guests recommend this hotel . After the 2 nights we are moving to an oceanfront suite at the RC for 5 nights. JW Marriott Cancun Resort & Spa Hotels in Cancún: Read reviews written by 10Best experts. I really wish it had a balcony, maybe some carpet. We spent a week here for spring break 2019 with two adults and a small child. We've stayed at this JW several times and it was getting a little tired. Is this a place or activity you would go to on a, Are the prices for this place or activity, Is this a must-do if you are traveling with a, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would suggest for, Is this attraction a good place to visit on a, Blvd Kukulkan, Km 14.5 JW Marriott Cancun Resort and Spa, Cancun Mexico, Sous Chef Gonzalo Ruiz and Banquet Chef Guadalupe Monterroza were the kings of the kitchen!!! The breakfast is your typical Marriott executive lounge breakfast. Points people rejoice: The Hyatt Ziva Cancun fully participates in the World of Hyatt program, allowing you to earn and redeem points for stays. Pools are clean. We booked the Club91 level which was fantastic - it is the top two floors of the hotel, so great views from our patio. I was thanked for my Marriott status and was given the choice of several amenities, including snacks delivered or continental breakfast in one of the restaurants. Thank you so much to the ladies and gentlemen of Club 91. Some more cozy options in the bar area. We will only be staying 2 nights at the JW (using 2 CC free night certs plus "hopefully" a couple of SNAs). This property does not participate in the Fine Hotels & Resorts program from American Express, so your booking options are limited to booki… There were many palapas available, even on busy days (the ocean was rough/red flag during our stay, driving most people to the pool) you could get an umbrella. Lunch is a soup and small sandwiches and some type of hot entree. The views from the ocean-front rooms is spectacular. JW Marriott, part of Marriott International, Inc., today announced the completion of JW Marriott Cancun Resort & Spa’s highly anticipated renovation, which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. But I have been to other Cancún hotels and this was the cleanest!More. She loved all of the "bays" and places to swim around, it was huge. Staff is very friendly. Guest benefits include, but are not limited to, exclusive access to Club 91 Lounge, personalized check-in, priority spa reservations and complimentary access to its second floor, high speed internet access, ocean view rooms, butler service, a departure gift, and much more. Employees continue to be friendly and helpful and the large variety of restaurants is nice. JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). We loved this experience and we will definitely be back! We enjoyed the ocean view. Cleanliness . 4.8. Let me say the staff is friendly. Service . more, Recommended experiences in and around Cancun. I was excited to give him a different fruit to feature in my daily cocktails. 4.7. Dinner is more soup, a small entree, ( one night a very good fish)and rice, beans, mixed vegetables. We were very happy with the food selections - hot breakfast with made to order eggs/omelets, fruit and pastries; lunch - lots of grilled meats, fresh tortillas, sandwiches,soup, and salads; a dinner which varied by the day (featuring food from various restaurants) and an evening dessert presentation. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. The following morning, after I woke up to bruises over most of my body, I went to the front desk to speak to the manager. entree changes nightly, but the rest stays the same with a potato option popping up on a couple nights.Dessert each day (5 days) small cakes. The lounge staff is the best - Yasmin, Josephat, Walter and Mayte all made our stay so nice. Tons of loungers and good service. We chose the a la carte option as we knew that we wanted to try a lot of the local cuisine. JW Marriott Cancun Resort & Spa: Club 91 - Read 437 reviews, view 828 traveller photos, and find great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. We stayed there one night at the end of our trip in the Yucatan, and it was a very pleasant experience. I'd recommend more communication prior to the stay - I sent an email (because we needed to install a car seat in the Club91 van) and it took a week to respond which is sub-par for a hotel of this caliber. Priceline™ Guest Score [8.9 Excellent] 【 JW Marriott Cancun Resort & Spa Reviews 】 Read reviews by verified guests of JW Marriott Cancun Resort & Spa in Quintana Roo. :Louis is still king of the kitchen and the new staff are. Review JW Marriott Cancun Resort & Spa Right in the middle of the action in Cancun’s Hotel Zone, the JW Marriott is an upscale escape that puts a premium on space and subtle luxuries. Rooms had been recently renovated and were beautiful. JW Marriott Cancun Resort & Spa details: Find a lifetime of recollections at the JW Marriott Cancun Resort and Spa. Avoid hidden costs with transfers and a buffet lunch included in the price. It was very busy when we arrived and a challenge for the lounge staff to keep up - they may want to consider more staff during times like spring break. Accessibility . I reported the incident to the bar staff at the adult pool area. Cordially,Daniel AguirreFront Office ManagerJW Marriott Cancun Resort & Spadaniel.aguirre@marriott.com998-4849600, This is the version of our website addressed to speakers of English in the United States. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. Excellent and friendly service combined with five food events daily and an open bar from 6 to 10 make this a stand out value. We are a unique bar, the only one that offers 150 unique, specially-crafted margaritas, curated by a team of innovative mixologists and tequila connoisseurs. The floors in the hotel lobby & pool restrooms are marble; BEWARE: I used the ladies room at the adult pool and slipped on the marble floor(I was dry, floor was wet from previous occupant). 4.7. 216 reviews of JW Marriott Cancun Resort & Spa "Over the past several years, my wife and I have had the opportunity to stay at both the JW Marriott and the Casa Magna. JW Marriott Cancun Resort & Spa vs The Ritz-Carlton, Cancun. While the convenience of the Club was great, the ambiance is awful. And don’t get me going on that coffee machine. Club 91, Cancun: See 34 reviews, articles, and 25 photos of Club 91, ranked No.23 on Tripadvisor among 81 attractions in Cancun. Adults Only and Adult Friendly Resorts Cancun, Hotels near Cancun Airport Transportation, Hotels near (PCM) Playa Del Carmen Airport, Surfing, Windsurfing & Kitesurfing in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. 4.6 out of 5.0. Thank you so much again. Internally though, the property upped its game as well. The pizza restaurant was great for our son.It’s a mega hotel which is just not for me, 2 nights was plenty before we moved further to Tulum. Our room was very comfortable and shortly after we were in the room, the hotel sent the amenity I'd selected for my Marriott Bonvoy status - a cheese and cracker tray and a small bottle of wine. Now that the Club and Club level rooms have been renovated this is once again a great value. Please choose a different date. But let me tell you, Josephat makes a fantastic cocktail - WOW!! Cocktails in the evening. all friendly and extraordinary helpful with a special shout out to Yazim and Marco. The manager offered to have a doctor look at me, I was examined and it was determined my toe was broken, so the doctor taped my toes together. The pools there are great as well. The food was perfect, service was amazing! JW Marriott Cancun Resort & Spa: Rude agent at Club 91 - See 379 traveler reviews, 729 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Instead of checking in downstairs, you are taking upstairs to the Club (14th) floor to check in. The equipment was high end and well maintained. We used the gym and spa as well - as a Club91 guest, we had spa privileges (you could use the steam room, sauna, hot/cold pools, and just relax there). JW looks like to be one of the best option in Cancun, good location, great facility, great service and great beach. The breakfast was amazing, the infinity pool is great, the beach was clean. Like the Ritz-Carlton Cancun, Marriott’s other, nearby flagship property, the JW Marriott Cancun Resort & Spa rates Five Diamonds from AAA. As Marriott Rewards member, we have stayed at many Marriott properties and we enjoying returning to Cancun year after year. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. At the JW’s Spa, families can relax in a three-level, 35,000-square-foot facility furnished with 17 treatment rooms, a sauna, steamroom and lots of Mayan herbal inspired treatments. I was promised 40,000-50,000 Marriott points for my inconvenience and suffering, which I have not received some 4 weeks later. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What else could the hotel to do to improve? We enjoyed the daily food offerings. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It’s a Marriott Bonvoy category 6 property requiring 50,000 points for a standard free night redemption. We were able to get some drinks in the lounge before getting into our room with a beautiful sea view. The rooms are a great, looks like newly refurbished. We were given dishes that were made especially for us. The JW Marriott and Ritz-Carlton club lounges are very comparative and both are Reward Category 6 properties so both cost the same Marriott Bonvoy points per night, but the Ritz-Carlton charges almost $50 USD per night extra with a resort fee while the JW doesn’t have a resort fee. 4.6 out of 5.0. Check prices, photos and reviews. Guest Reviews. 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